Best Western Plus Lozenetz Hotel

Breakfast was super...Room also is nice, and clean. In a quiet part of town and not a big hotel which is great

The minute we walked in, we were greeted by a lovely friendly receptionist who immediately helped with our prebooked parking. ( which was underground and secure) Once we got to our room, very pleased with the newness and cleanliness of everything. Excellent room facilities, coffee machine, kettle and plenty of tea and coffee. Fresh smelling, soft towels in the bathroom. Nexflix, prime etc available on the tv with your own log in. We had to leave 15 minutes after breakfast started as my husband had a hospital appointment. I mentioned to the staff member he wasn’t able to eat so could I make him a take out roll and 5 minutes later she came back with packed lunch for two. Service above and beyond! The hotel was about a 10 minute walk from the NDK and the start of Vitosha boulevard and 5 minutes walk from large shopping centre. I can’t recommend this hotel enough. We will definitely return. Thank you to all staff.

For a three‑star hotel, everything is beyond expectations. In comparison with five‑star luxury hotels, you might miss a large lobby, multiple restaurants, and a pool, but for the price it still surpasses my expectations. The location is about a five‑minute walk from the metro and a large mall. Breakfast is rich, and they even change some dishes from day to day, which is incredible. Wi‑Fi speed is about 50 Mb/s—very fast. The room is spacious enough even for a family with two children. The room was cleaned every day while we were out, and when we asked reception for an additional towel, we received it within minutes. It was very cold outside, but inside the room the temperature was perfect—neither too cool nor too hot.

The attention to detail stood out right away: the coffee and tea maker came with both regular sweeteners and sweetener alternatives, which is a rare but much-appreciated touch. The minibar was fully stocked, and I even found one of those small plastic tools to help with putting on your shoes - something I almost never see in hotels, but really came in handy! The bathroom was also impressively equipped with a LED mirror, not just soap and shower gel but also body lotion. The smart TV was a great plus - we were able to cast movies from our laptop without a problem, which made for a cozy night in. Breakfast was relaxed and casual, but the selection was quite nice.

I appreciated the availability of parking spaces with prior reservation, which can be confirmed directly with the hotel. The communication with the hotel was prompt, both before arrival and during check-in, which went smoothly and quickly The breakfast was varied, tasty, fresh, and served as a Swedish buffet. Everything was very clean, and the furniture was new and well-maintained. The hotel's location is excellent, with easy access to the main points of interest in the city.Although our room was facing the street, on thr 1st floor, the soundproofing was very good and we were not disturbed by outside noise